After receiving the goods, you can apply for return and exchange within 30 days

To start a return, you can contact us at suppot@winnewin.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Our return address is: Room 701, Building A3, Xingfuli E-commerce Industrial Park, No. 588 Chunhua Road, Beiyuan Street, Yiwu City,Zhejiang Province, China.
You can always contact us for any return question at suppot@winnewin.com


Damages and issues
If there is any damage or problem after you receive the item, you can send the pictures of the item to suppot@winnewin.com We will verify and solve the problem for you. The commission and freight shall be borne by us.


Exchanges
If you need to exchange, please contact us suppot@winnewin.com. When you return the goods, please send the logistics number to us, we will immediately send you new items, which can save your time. The commission and freight shall be borne by us.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. The commission and freight shall be borne by us.